Shipping policy

Global Shipping & Delivery Policy


We are committed to delivering your electric motorcycle safely and efficiently. To ensure the best possible experience, we operate multiple overseas warehouses and partner with premium carriers.

📍 Smart Warehouse Routing


We have strategically located warehouses in the USA, UK, and Europe (Germany & Poland). Based on your shipping address, our system will automatically route your order to the nearest warehouse to ensure the fastest delivery.

⏱️ Estimated Delivery Times

  • Overseas Warehouses (US, UK, EU): Typically 5–17 business days. (Note: US warehouse deliveries usually take 5–16 days).
  • China Warehouse (Fallback): If an item is temporarily out of stock at our overseas locations, we will fulfill your order directly from China.
    • Heavy Items (Electric Motorcycles): Shipped via Sea Freight, taking approximately 30 business days. Please note that transit times may be extended during peak holiday seasons.
    • Lightweight Accessories: Shipped via Air Freight for faster delivery.

📦 Premium Packaging & Carriers


Electric motorcycles are heavy-duty products. We utilize reinforced, professional-grade packaging to guarantee your vehicle arrives in pristine condition. For overseas warehouse orders, we partner with top-tier logistics providers including FLY, FedEx, and DPD to ensure reliable tracking and safe delivery.

🌍 Other Regions


If your location is not covered by our standard shipping zones, please Contact Us before placing an order. We will calculate the exact shipping cost and provide a customized freight quote for you. Thank you for your understanding and support!

Shipping Process


Order Confirmation

  • As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
  • If your item is on backorder or unavailable, we will reach out to you via e-mail.
  • If your item(s) are available for immediate shipment (within 3 business days), we will process the charges and submit the order for shipment.

Order Shipment

  • If your order is in stock and we process the charges to your credit card, it will usually ship within 1-3 business days from the date of your order.
  • We will send you tracking information as soon as your order leaves the warehouse to the e-mail address you provided when checking out.
  • If you do not receive tracking information from us within 5 business days of your order, feel free to follow up with us at gosparkride@hotmail.com

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery and take photos. If your item(s) do arrive damaged, please send photos to gosparkride@hotmail.com and we will assist.

How to Handle Damages, Exceptions or Discrepancies at Time of Product Delivery
  1. Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing:
  • Notation on the carrier’s paperwork must state: “Carton damage, subject to inspection” and list the type of damage to the carton. Remember to take photos of any damage.
  • Carton damage requires visual inspection of the contents of the unit. Contents must be inspected within 48 hours of arrival. If there is any damage to the product then please send photos and a description to gosparkride@hotmail.com

  • Even if there is damage to the carton, the product should be well protected and we will send free replacement parts if necessary.

Contact Us

Have a question? Please contact us:

E-mail: gosparkride@hotmail.com