Frequently Asked Questions About Our Electric Vehicles

Welcome to our FAQ page. Whether you're a first-time e-scooter rider or an off-road enthusiast, find all the information you need about our products, shipping, and after-sales support below.

E-BIKE FAQ

Our e-bikes offer a range of 40-80 miles on a single charge, depending on the model and riding conditions.
A full charge typically takes 4-6 hours with our standard charger. Fast charging options are available for select models.
Our e-bikes can reach speeds up to 28 mph (45 km/h), complying with local regulations for electric bicycles.
Yes, all our e-bikes come with a 2-year warranty on the frame and a 1-year warranty on electrical components.

Bulk Faq

Yes, we support OEM/ODM; please contact us if needed.
Please provide your brand registration documents, logo design files, and logo specifications for use on the products, manuals, and packaging. Minimum Order Quantities (MOQ) vary by product; please contact us for specific figures. Once the branding materials are provided, the estimated delivery time is approximately 45 days.
Most of our orders are produced based on specific requirements; we generally do not keep stock on hand, and the delivery time is approximately 20–40 days.
No problem; a 40-foot container can hold up to five different models.
No problem, but a certain minimum quantity is required, and you will be responsible for the additional mold costs.