Electric Scooter Warranty Policy
We provide warranty service for our electric scooters in accordance with applicable consumer protection regulations and product quality standards. Warranty coverage applies to manufacturing defects and product quality issues under normal use conditions.
Warranty Coverage
| Category | Warranty Coverage | Warranty Period |
|---|---|---|
| Main Components | Frame assembly, wheel hub motor, controller assembly, handlebar, main body frame, display panel, rear swingarm, brake caliper assembly, folding mechanism, front and rear fork components, control cables, brake cables | 1 Year |
| Accessories & Electrical Parts | Battery, charger, kickstand, throttle, brake lever, electronic accessories | 6 Months |
| Cosmetic & Wear Parts | Front/rear fenders, front and rear lights, decorative covers, kickstand components, battery cover, footboard, charging port cover, rubber parts | 1 Month |
Important Notes
The Allen key and valve extender are included as consumable accessories. These items are not covered under the warranty and do not have a warranty period. Consumable parts and normal wear caused by daily use are not considered warranty defects.
Warranty Does Not Cover
The warranty does not apply in the following situations:
- 1 Damage caused by unauthorized repairs, improper use, collisions, misuse, water damage, accidents, modifications, or the use of non-original parts.
- 2 Products that exceed the specified warranty period.
- 3 Damage caused by natural disasters or uncontrollable external factors.
- 4 Damage caused by water immersion, flooding, or improper exposure to water.
- 5 Damage caused by excessive force, abuse, or intentional impact.
- 6 Damage caused by personal reasons, including vehicle overloading, tire punctures, crashes, scratches, dents, and normal wear of external parts during use.
Warranty Service Requirements
To request warranty service, customers may be required to provide:
- Order number
- Proof of purchase
- Product photos or videos showing the issue
- Description of the problem
Our support team will evaluate the issue and provide repair, replacement parts, or other solutions according to the warranty policy.
⚡ Efficient Motor Performance (350W–800W)
🔋 Long-Range Lithium Battery
🛴 Lightweight & Foldable Design
❤ Comfortable City Riding
🛑 Reliable Safety System
Recommended Users
Product Comparison
| Specification | Urban Commuter Series | Trail Adventure Series | Thunder Performance Series |
|---|---|---|---|
| Motor Power | 350W–800W | 800W–2000W | 2000W+ |
| Riding Style | Daily commuting | Adventure riding | Extreme performance |
| Battery System | 36V–48V | 48V–60V | 60V+ |
| Tire Size | 8–10 inch | 10–11 inch | 11 inch+ |
| Terrain | City roads | Mixed terrain | Off-road & extreme terrain |
| Target User | Daily riders | Outdoor riders | Performance riders |











