Refund policy

Huifeng Return Policy

• Returns are only accepted on products purchased directly from Huifeng.com.
• Products must be in their original condition, including all packaging, accessories, and documentation.
• Return requests must be initiated within 14 days of the purchase date.

• To request a return, please contact our Customer Service team via email at GoSparkRide@hotmail.com.
• Please provide your order details, reason for return, and any supporting information.
• Our Customer Service team will guide you through the return process and issue a Return Authorization Number.
• Please ensure the product is packaged securely to prevent damage during transit.

• Customers are responsible for return shipping costs unless the return is due to our error.
• We recommend using a trackable shipping method to ensure the safe return of the item.
• HF is not responsible for lost or damaged packages during the return shipment.

• Upon receipt and inspection of the returned item, we will notify you of the approval status of your refund.
• Approved refunds will be credited to your original payment method within 7-15 business days.
• The actual time it takes for the refund to appear in your account may vary depending on your bank or credit card issuer.

• For exchanges involving a different style or color, please follow the return process outlined above.
• Once your return is approved, you may place a new order for the desired product on our website.

• Products customized according to your specific requirements cannot be returned or exchanged.
• Items on special promotion, clearance items, or marked as "Final Sale" are not eligible for return.

• If you receive a damaged or defective product, please contact our Customer Service team immediately.
• We will arrange for the return and, subject to availability and your preference, offer a replacement or refund.
• We reserve the right to modify or update this Return Policy at any time without prior notice. We recommend checking this page periodically for any changes.