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E-BIKE FAQ
General Policies
Yes! We offer free worldwide shipping. The price you see at checkout is the final price, including all taxes and duties. There are no hidden fees upon delivery.
If the item is in stock at our local warehouse, your order will typically arrive within 4 to 10 business days, though delivery to remote areas may take longer. If the local warehouse is temporarily out of stock, we will ship from our Asian warehouse. Small items like accessories can be shipped via air freight, while electric bikes will be shipped via sea freight. Thank you for your understanding.
All e-bikes and accessories come with a 2-year warranty, while the battery is covered by a 1-year warranty.
Adult E-Bikes
Top speeds vary depending on the model. For example, the F80 8000W dual-sport off-roader with a 72V system can reach a top speed of up to 85 km/h. Please check the specific product page for more details.
A fully charged e-bike can typically travel 40 to 80 km, depending on road conditions, payload, and riding modes. Meanwhile, our off-road electric bikes can reach up to 180 km.
Our off-road models, such as the FX and F80, deliver strong torque to effortlessly conquer 40° steep hills. Equipped with a front and rear hydraulic suspension system, they maintain excellent stability even on complex terrains like gravel, mud, or grass.
Kids E-Bikes
It depends on the specific model. Our kids' e-bikes are suitable for children aged 1 to 12. Please choose the right model based on the product description.
Absolutely safe. Our kids' e-bikes feature a 'Parent Remote Priority' function. Additionally, they come with multiple speed limit modes. Beginners can start practicing at the lowest setting (e.g., 8 km/h) and gradually unlock the full speed as they become more confident.
Based on customer feedback, a single e-bike can typically last your child for at least 2 to 3 years, allowing them to fully enjoy the joy of riding while getting active and exercising.

